This is an MIT-supported product. If you have any problems you will need to contact IST for help: 617.253.1101 servicedesk@mit.edu or you can go to the Atlas Service Center (downstairs) as a walk-in
Monday-Friday
Atlas Service Center
Bldg E17-106
Walk-ins: M-F, 8AM - 5PM
Here is some information from the MIT IST KB: