J-PAL

FAQ 3

• How do I use a J-PAL printer from a personal computer?
• How to add passwords and permissions to PDF files
• OneNote: How to Transfer Data from One Notebook to Another

Slack General Questions 1

• Navigating Slack

Computer repairs, monitors, external drives and other hardware 4

• Computer repairs when you are overseas or traveling
• How to use the monitors with built in cameras in Office
• Work using Monitor Only
• Forgot my dongle, power cord

Publication Subscriptions 2

• Institutional Media Subscriptions
• Signing up for the 'j-pal-and-ipa-alumni' Google group using your personal Gmail account

Social Media: Twitter 1

• Twitter account posting and access

CrashPlan 2

• Code42 (CrashPlan) - How To Log In
• How do I restore files backed up with CrashPlan via the web?

MIT Dropbox 6

• How do I check my Dropbox quota?
• How do I obtain more MIT Dropbox storage space?
• How do I request an MIT Dropbox account?
• Is my data in Dropbox secure?
• MIT Dropbox accounts for someone who is not a student or employee

View all 6

MIT Duo 4

• Duo push not working
• What services require Duo for login?
• Using DUO passcode
• Phone doesn't work; Can't use DUO

Foundation Connect 3

• Trouble accessing my proposals
• Attachments are appearing separately from the application
• Can't access the portal in another country

Security, passwords, kerberos, back-up 7

• Last Pass
• Kerberos
• Guest Accounts
• VPN
• Trying to install Acrobat on PC but says user account controlled access needed

View all 7

Cert-Aid 1

• Get Certificates

Phone 3

• Registering landlines and MIT VoIP phones for Duo two-factor authentication
• MITvoip Telephone Call Forwarding
• MIT VoIP - Setting a Call Forwarding Sequence

Email 5

• Send emails from a different address or alias
• Schedule emails to send
• Improving WiFi Connection
• How to locate and email headers for an email
• Forwarding your MIT email

Other Office Supplies and Equipment 2

• Staplers
• White Noise, turning it off

Mail, Couriers, FedEx, Post, Interoffice, Deliveries 2

• FedEx
• Mailing books, Media Mail

ListServs 6

• Accessing Listservs/Google Groups
• How Auto-enroll Listservs work
• ListServ Moderation Settings
• Managing members for a listserv that you own
• Seeing archived emails in listservs

View all 6

Google Hangouts 1

• How to mute Google Hangouts (stop the pinging noise)

Gmail/Cert-Aid 1

• Updating MIT Account Password Within Gmail

Google Calendar 0

Google Shared Drives 1

• I can't get into the Worldwide Resources Drive

LastPass 3

• Reset MIT LastPass account
• What do I need to know about using LastPass at MIT?
• How do I sign up for MIT's LastPass Service?

Mac and Apple Products 3

• How to reset the SMC of your Mac
• How to Keep a MacBook On When It’s Closed?
• Adding @PAL email account to iOS devise

Information for Grants, on KC 1

• Finding Information on MIT for Donor Grants

MIT Account services 1

• Sponsor a Guest Account for Journal Access, Dropbox or Other

MIT Finance Information 2

• Reimbursing MIT
• Using SAPgui in Big Sur

MIT Resources 2

• Accessing Journals, papers and databases, MIT Library
• MIT Contacts

VPN 1

• VPN License: Windows License Expiration

General Printer Issues 3

• Error Message: The printer is unreachable at this time
• How to Use J-PAL printers
• How to add a J-PAL printer

Printer is making loud, grinding sound 1

• Printer making loud noises

Tax Exempt 1

• Tax Exempt Form

Vendors, contracts and PO's at MIT 1

• How to do an RFP and secure a vendor contract (non-finance team)

Reports 3

• Delete Personal/Private reports in Salesforce
• How to create Reports
• Multifactor Authentication (MFA) - Set up

Permissions 0

Contacts 2

• How do I create a contact record?
• How to import contacts to import template (For NON IT Staff)

Salesforce - Trainings and documentation 3

• Chrome Gmail to Salesforce Logging Emails
• Linking a grant to an already existing project
• Salesforce Trainings and Documentation

Installing software 2

• How to Register a Smart Phone for Duo two-factor authentication
• Request: Access to MIT's Adobe License

MIT VOIP Telephones 6

• Making a phone call
• Moving my phone
• Reset Password/Pin & Voicemail for VOIP phone & Access Web Interface
• Transition to MITvoip BroadSoft Cloud
• Updating contact information in the MIT directory

View all 6

Zoom and Conferencing 10

• Zoom for Conference Room
• Booking Zoom for the Large Conference Room
• MIT Zoom Documentation
• MIT Zoom Desktop Client
• MIT Zoom

View all 10

Test 0

Concur 1

• Turning off email notifications in Concur

Travel 1

• FAQ Travel Issues

Cisco AnyConnect 3

• Cisco's AnyConnect client for VPN connectivity including Duo
• Error messages or failing to open
• VPN client was unable to create the management tunnel component