If you are a Mac user and upgrading to Big Sur please note that you may have issues with our SAPgui.
Here is the article in the MIT KB on this.
J-PAL recommends this workaround:
- When you activate your ticket in ticket viewer - choose "set as default"
If this does not work, there are other workarounds in the article on MIT's KB that you can try or write to servicedesk@mit.edu.
MIT Information Systems & Technology
(617) 253-1101
servicedesk@mit.edu
http://ist.mit.edu/help