1. Our phones are managed by MIT.  To reset the 4-digit pin yourself go to: http://kb.mit.edu/confluence/display/istcontrib/MITvoip+Account+and+Device+Management and click on voip.mit.edu
If this does not work, please email telephone-help@mit.edu and ask them to reset your pin.  Please copy David Sears on the request.  


2. To update the greeting on your VOIP phone, please follow these instructions:

http://kb.mit.edu/confluence/display/istcontrib/MITvoip+Telephone+Greetings+and+Name+Announcements


The above page covers these topics:

  • Record a personal greeting
  • Extended Absence greetings
  • Setting your greeting
  • Name announcements


Web Interface for the VOIP phones:

New customers will have their telephone service provided by BroadSoft. Existing customers that are still on the legacy Sylantro/Unity system will be transitioning to BroadSoft on a rolling basis. 

Go to the MITvoip web interface: 

  1. To find out which system you are using.
  2. Forward your phone number to another number (see video 2 min or see information below in the Creating a Forwarding Sequence Section).
  3. Make changes to your account.
  4. Start a conference call. 


Other information about VOIP phones can be found here:

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  1. Access the MITvoip Console.
  2. If the Reach Me pane is closed, click its title bar to open it.
  3. Click the Forwarding sequence title bar. Choose --- New --- from the pull-down list if it is not currently selected.
  4. Type a name for this sequence in the box circled in red above. Spaces are not allowed.
  5. Click on the first pull-down list. The list will include your desk phone number and any other numbers you have entered in your profile. There is also an option to enter a new number.
    The icons show you which field in your profile each number comes from:
    Desk phone
    Mobile number
    Note: You might have to adjust the ring time setting. 
    Custom number
    Home number 
  6. Set the first number in the sequence by either choosing an existing number from the list or selecting Enter Number to manually type in a number.
  7. Set additional numbers in the remaining pull-down lists. You may set up to three numbers in a sequence. To remove a number from the sequence, select None from the list. The last item in the sequence is voice mail (VM) and cannot be modified.
  8. You can receive an email notification if you miss a call. To turn notifications on, click on the If I'm not found, notify me by pull-down list and choose an email address. You must have at least one email address in your profile. To turn notifications off, select none.
  9. You can set the sequence to override these settings if you are on the phone when a new call comes in. This can only be set for your work phone number. To turn on the override, click on the If work phone is busy, override this sequence pull-down list. You can choose to send calls to a number from your profile, a manually entered number, or voice mail.
  10. Click the Save button. Your new forwarding sequence is now displayed in the title bar.